General Online-Shop Trading Terms

Vetripharm GmbH
Hauswiesenstr. 3, D-86916 Kaufering

In the business relationship between the customer and Vetripharm GmbH these terms refer to the version valid at the time of the order. Any divergence from this requires our written confirmation. These business terms are subject to our alteration at any time.  Before every purchase the customer should be certain of the up-to-date  trading terms. These trading terms are subject to the law of the Republic of Germany and must be followed according to that law as long as other legal decisions are not forcibly excluded. In dealing with retail customers from other EU countries, one may also use the law obtaining at the end-user's place of residence to the extent that it is enforceable.

Product Assortment
The customer may choose and order from the website of the online-shop products. He may click on the required products on the website. These will be collected in a shopping basket and the customer will then be shown a list of the chosen products with the end-price including value-added tax. Before submitting the order, the customer is able to check and, if necessary, rectify the accuracy of quantity and price.

Contractual Agreement
Our offers are not binding. The contract materializes when the order is received by Vetripharm GmbH. The receipt of an online-order will be confirmed by e-mail. For orders by telephone, the confirmation may be given telephonically. Written orders can also come into effect by delivery. The customer is responsible for supplying the correct address. The contractual agreement does not come into force if the customer cannot be contacted or verified. Vetripharm GmbH is not obliged to accept the contract. Non-acceptance can occur, for example, because of printing or legal errors, as well as by mistakes on the website or because of inability to deliver. 

Our prices are Euro prices and include the legally required value-added tax plus additional delivery charges; misunderstandings, printing errors, price and technical alterations excepted. The prices given at the time of the order are valid. Special prices are valid only as long as they are given on our homepage at the time of the order.  We quote prices to the best of our knowledge. Should there be an obvious mistake on our website, e. g. a printing or arithmetical error, you will be reimbursed or charged the latter, should the latter be less than the true price. In this case we guarantee you an immediate right of abrogation should you not agree to the subsequent charge. Abrogation can be handled either by e-mail Email or by fax (+49 (0) 8191 / 657 122 - 0).
We are associated with a system to accept returned sales packaging which arise by the final consumer in Germany.

Delivery and Time of Delivery
We deliver worldwide. The delivery is by parcel service or forwarding company. We usually deliver within one week,  in Germany usually within 48 hours. 
Should there be delay in delivery, the customer will be informed immediately by e-mail as long as we have a correct e-mail address. If necessary a part delivery will take place. Should there be either no ordered items available or none ready for delivery at the time, the customer will also be informed accordingly. In this case we reserve the right to cancel the contract and not deliver the goods. If the purchase-price is already paid, we shall, of course, reimburse this immediately. 
A customer may not stipulate delivery at a certain time or within a certain period. 

Dispatched goods, including part-deliveries, travel at the customer's own risk.

Delivery Charges
To simplify matters, we calculate charges for packing and dispatch in an all-inclusive dispatch cost. This is calculated according to the order value, destination and weight of the consignment.
Costs could be higher if special dispatch and/or packing methods and/or unusual circumstances are required, especially for deliveries to countries outside Europe. Should this be the case, after the order has been placed, the customer will be notified of the definite costs. The order is valid only when these costs are accepted by the customer. 
When part deliveries are inevitable, dispatch costs are computed as for a complete delivery. For COD  deliveries in Germany, besides our inclusive dispatch cost, the post office charges an additional delivery  fee. 

Should the customer refuse to accept the delivered goods, we reserve the right to cancel the contract and/or demand a claim for default.

Deliveries abroad
Deliveries into non-EEC countries include an exact specification of each product and its value. All necessary customs and import fees are the reponsibility of the consignee.  National import rules for the products concerned must be observed by the customer. We do not take responsibility for the conformity of our products with national guide lines and regulations outside the EU.

All our invoices are made out in euros. We offer several payment methods, according to the country. When ordering, the customer may choose one of the possible payment methods suitable for the relevant country. We reserve the right to restrict the payment method in individual cases, if, for example, the order value is too high for the credit rating or recent deliveries are unpaid.  
In general, our invoices are to be paid immediately without deduction. The exact time for payment depends on the chosen payment method. With all payment types where we debit the invoice amount, this takes place on the day of dispatch; whereas for payment methods where the customer pays independently, payment has to take place immediately after receipt of the goods.

Should the automatic debit transfer fail, the order remains valid and payment obligatory. In case of a rejected debit transfer (eg. because of insufficient funds or wrong banking details) we make a service charge of € 10.00  per rejected debit transfer plus additional banking fees. For each reminder we charge a fee of € 8.00.

We guarantee the goods are free from flawed manufacture and material deficiency. A warranty for 24 months from the date of delivery of the goods refers to products showing a validity date. Liability for normal decay is not accepted. 
In honouring the warranty, we either replace deficient goods or reimburse the purchase price. Should remedying the deficiency or a substitute delivery fail, you have the right to cancel the contract or demand a lower quotation.
As long as no other discrepancies occur, further demands from the buyer are not permitted.  Vetripharm GmbH is not liable for any fault which does not originate in the delivered goods, and is especially not responsible for profit loss or other financial claims by the buyer. 
The above-mentioned limitation of liability is not valid if the cause of damage is evidenced as intentional or gross negligence leading to personal injury. Moreover, it is not valid if the buyer claims under the product liability law.
Returned goods are to be prepayed. In case of a valid objection, postage will be reimbursed.

Reservation of Title
Delivered goods are the property of Vetripharm GmbH until full payment is made.

Right of withdrawl, cancellation policy
You have the right to cancel this contract within 14 days without giving any reasons. The withdrawal period is 14 days from the day on which you or a third person nominated by you, which is not the carrier, have or has taken the goods in possession.
To exercise your right of cancellation, you have to inform

Hauswiesenstraße 3
D-86916 Kaufering

Telefon +49 (0) 8191 / 657 122 - 0
Telefax +49 (0) 8191 / 657 122 - 19

using a unique statement (E.g. a letter sanded with the postal, fax, E-Mail or phone call) of your decision to cancel this contract. You may fill out the cancellation-example form here. You may also submit another clear explanation to us. If you make use of this opportunity, we will transfer the confirmation (eg by e-mail) of the receipt of the withdrawal immediately upon entry. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from this contract, we are bound to repay all the payments received from you, including delivery costs (with the exception of the additional costs that arise from the fact that you have chosen a type of delivery other than that lowest standard delivery offered by us) without delay and no later than 14 days from the date of the receipt of your cancellation of this contract with us. For this repayment , we use the same method of payment that you used for the initial transaction , unless you explicitly agreed otherwise. In no case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until we got the verification that you have returned the goods ,depending on what is earlier. You have to return or to hand the goods (undamaged, unused and in original packaging) promptly and in no case later than 14 days from the date on which you informed us about the contract concellation to

Hauswiesenstraße 3
D-86916 Kaufering

The deadline is met if you send back the goods before the deadline of 14 days. You bear the direct cost of returning the goods. For the transaction of the returning , please call us under the following telephone number: +49 (0) 8191 / 657 122 - 0.

Exception of revocation
§ 312g para 2 No. 3 BGB-RegE For delivery of sealed goods which are unsuitable for reasons of health of the hygiene to return when their unsealed after delivery.

Legal warranty regulations apply to the following special features:
A complaint about obvious and noticeable faults in delivered goods as well as about damage during transportation must be enclosed by the customer with a precise description of the returned consignment. Failing this, warranty rights issuing from obvious faults remain unaffected. Invisible or concealed faults must be claimed immediately and definitely within the warranty time of 24 months. Complaint about feeding stuff is possible only before the expiry of its validity date. No claim may be made for feeding stuff with an expired date.

Please send complaints with substantiating evidence in written form to:

Postfach 1352
D-86913 Kaufering
Telefax +49 (0) 8191 / 657 122 - 19

Data Protection
All personal data given to us is treated confidentially, in accord with the regulations of federal data protection and teledata protection. The data is stored for processing orders and services, and for the maintenance and evaluation of our customer file. Transfer to a third party is not allowed. Data given to us will certainly not be used for publicity purposes. 

When you place an order, we require your address for the forwarder. It is necessary to transfer the data to the logistic partners of  Vetripharm GmbH (eg. UPS, etc).

Force Majeure
In case Vetripharm GmbH is hindered in fulfilling its services because of force majeure (especially war, natural catastrophe), it is freed from the service obligation for the duration of the interference.
Should force majeure prevent Vetripharm GmbH reacting to an order or delivering ordered goods before the expiry of one calendar month, the customer has the right to cancel the contract.

Salvator Clause
Should individual determinations of the contract, including these rules, fully or partly be inefficacious, or should the contract have an omission, the efficacy of the residual determinations or parts of such determinations remain untouched. Instead of inefficacious or missing determinations, the respective legal rules obtain.

Place of Performance and Jurisdiction
Business with sales representatives and persons of the public law, as well as business with customers from overseas, the place of performance and jurisdiction is Landsberg am Lech / Germany. For business with end-users within the EU, the jurisdiction is also the place of residence of the end-user for contractual discrepancies. 

Copyright & Trademark
All texts, photographs, pictures and other publicised works on the internet are subject to the copyright of Vetripharm GmbH, Kaufering. Every reproduction, circulation, storage, conveyance, and transmission, or passing on the contents without a written permission from Vetripharm GmbH is explicitly prohibited. Vetripharm, Equipur, Equi, Canipur, Equipower, Neocheval, Thermag, Euro-Lin as well as individual product names are registered trademarks of Vetripharm GmbH.

Platform of the EU Commission
Platform of the EU Commission regarding online dispute resolution:

Service Hotline
Vetripharm GmbH offers a hotline under +49 (0) 8191 / 6748 to customers with questions about the products. This hotline is available for the customer from Monday until Thursday, 8.00 hrs – 17.00 hrs and Friday 8.00 hrs – 15.00 hrs.

Operator information
Operator of the shop is:
Postfach 1352, D-86913 Kaufering
Hauswiesenstr. 3, D-86916 Kaufering
Telefon +49 (0) 8191 / 657 122 - 0
Telefax +49 (0) 8191 / 657 122 - 19

Managing Directors:
Elisabeth Dörnhöfer, Dr. Stefan Hofmeister

VAT Id-No:
DE 128675833

Tax reference no.:

Commercial Register:
Municipal Court Augsburg, HRB Nr. 3141

VETRIPHARM GmbH I Hauswiesenstraße 3 I D-86916 Kaufering I Tel. 08191 / 657 122 - 0 I Fax 08191 / 657 122 - 19 I Freecall (DE) 0800 / VETRIPHARM